Privacy Policy
1. Introduction
Marvel International Holdings Pty Ltd (ABN 84 702 453 192) is committed to protecting the privacy of individuals whose personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.
By using our website at https://marvelinternationalholdings.online or engaging our wholesale trading and distribution services, you agree to the practices described in this policy.
2. The Australian Privacy Principles
The Australian Privacy Principles regulate how Australian organisations collect, hold, use, disclose and secure personal information. Our obligations under the APPs include:
- Collecting personal information only where it is reasonably necessary for our business functions and activities;
- Being transparent about the purposes for which we collect, hold, use and disclose personal information;
- Taking reasonable steps to ensure personal information is accurate, complete and up to date;
- Protecting personal information from misuse, interference, loss and unauthorised access, modification or disclosure;
- Allowing individuals to access and correct the personal information we hold about them upon request.
3. Information We Collect
The types of personal information we may collect include:
- Contact details, such as your name, email address, business name and position;
- Details of your enquiries, quotation requests and orders, including product and logistics requirements;
- Business and trading information you choose to provide when engaging our wholesale and distribution services;
- Website usage information, such as pages visited, browser type and general geographic region.
Where practical, we collect personal information directly from you. We do not knowingly collect sensitive information as defined under the Privacy Act.
4. How We Collect Information
We collect personal information when you:
- Submit an enquiry or quotation request through our website forms;
- Contact us by email at ceo@marvelinternationalholdings.online;
- Enter into a trading, supply or distribution arrangement with us;
- Interact with our website, including through cookies and similar technologies.
5. Purposes for Which We Use Information
We use personal information to:
- Respond to enquiries and prepare quotations;
- Provide wholesale trading, sourcing and distribution services to you;
- Manage supplier, customer and logistics relationships;
- Maintain accurate business records and meet our legal, tax and accounting obligations;
- Improve our website and the services we offer.
We will not use or disclose personal information for a secondary purpose unless permitted under the APPs or with your consent.
6. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for our business operations, including:
- Freight, logistics and warehousing providers engaged to fulfil distribution services;
- IT service providers, including website hosting and email providers;
- Professional advisers, such as accountants and legal advisers;
- Government agencies, regulators or law enforcement bodies where required or authorised by law.
We do not sell, rent or trade personal information to third parties for marketing purposes.
7. Overseas Disclosure
Some of our service providers, including cloud hosting and communication platforms, may store or process data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information consistently with the Australian Privacy Principles.
8. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personal information to personnel who need it to perform their duties.
When personal information is no longer required for the purposes for which it was collected, and we are not required to retain it by law, we take reasonable steps to destroy or de-identify it.
9. Cookies and Website Analytics
Our website may use cookies to support site functionality and understand how visitors use the site. Cookies are small files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function correctly if cookies are disabled.
Analytics information is used in aggregate form and is not intended to identify individual users.
10. Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, email us at ceo@marvelinternationalholdings.online. We will respond within a reasonable period and may ask you to verify your identity before releasing or correcting information. There is no charge for making a request, although a reasonable fee may apply where copies of records need to be prepared.
11. Marketing Communications
If you have consented to receive updates about our services, you may opt out at any time by replying to our correspondence or by emailing ceo@marvelinternationalholdings.online. We will action opt-out requests promptly.
12. Complaints and Queries
If you have concerns about how we have handled your personal information, please contact us first so we can address the matter:
Marvel International Holdings Pty Ltd
Email: ceo@marvelinternationalholdings.online
Melbourne VIC, Australia
We will acknowledge your complaint and aim to resolve it within thirty (30) days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent revision.
14. Contact Us
For any questions about this Privacy Policy or our privacy practices, please contact:
Marvel International Holdings Pty Ltd · ABN 84 702 453 192
ceo@marvelinternationalholdings.online
Contact page · Terms and Conditions